Hussein El Sedawy
587.707.8348 | Inbox@HusseinElsedawy.com | Calgary, AB
Summary of Qualifications
- 2+ years experience utilizing CRM software as an intern for RBC, serving hundreds of clients daily using service platforms and financial databases, resulting in an improved brand image and satisfied clients
- 1 year technical experience in using SQL and Microsoft Access for creating personnel and inventory management databases for the Department of Defence.
- 2+ years experience setting up and debugging IT hardware, networks and servers.
- Strong writing skills as a UofC research assistant writing high-quality academic documentation
- Valid driver's license and access to own vehicle
Education & Certifications
Bachelor of Science in Statistics June 2018
University of Calgary | Calgary, AB
GPA: 3.458/4.000, Dean's List - 2015 and 2018
Work Experience
Naval Warfare Officer Oct 2022 - Present
Royal Canadian Navy | Esquimalt, BC
- Successfully passed a Naval Officer Professional Qualification Board and achieved a Bridge Watchkeeping ticket for major war vessels.
- Mentored bridge watchkeepers on war vessels to develop their watchkeeping experience
- Managed the deck department of a coastal defence vessel.
Database Developer Jan 2020 - Oct 2022
Department of Defence | Victoria, BC
- Constructed SQL-based personnel management software in order to allow the administrative coordination of over 400 personnel awaiting training.
- Constructed SQL-based inventory tracking software to allow the campus store to issue, track and return items issued to personnel on course with a user-friendly interface
- Performed routine database maintenance for both tracking systems
Mathematics Tutor Sep 2018 - Dec 2019
Optimum Tutoring Solutions | Calgary, AB
- Instructed and prepared Worker's Compensation Board client in Mathematics, Chemistry and English, successfully assisting 6 clients pass their post secondary exams with outstanding grades
- Organized schedules and sessions for over a dozen clients using Microsoft Office Suite, while generating monthly progress reports to management
Client Advisor Co-op Student Sep 2018 - Dec 2018
RBC Royal Bank | Calgary, AB
- Utilized Customer Relationship Management and database management software for delivering financial services to over 50 clients daily
- Provided troubleshooting services for clients regarding account security and banking errors to improve customer satisfaction and brand image
- Received 3 10/10 survey ratings in the span of two months for exceptional customer service
Research Assistant Jun 2018 - Aug 2018
University of Calgary, Faculty of Social Work | Calgary, AB
- Maintained database integrity of an Outreach program by verifying data points with over 10 different social workers
- Modelled the effectiveness of the program on Microsoft Excel using basic regressions, resulting in the discovery of statistically significant results
- Shared findings with professor in a format that supported his research
Volunteer Work
Mentor Mar 2015 - Aug 2018
Centre for Newcomers | Calgary, AB
- Rated as one of the top program mentors for strong interpersonal communication skills, aiding 3 at-risk youth develop their personal and educational goals